Paraben-Free, Sulfur-Free Skincare – Embrace Natural Beauty with Donk!
Refer a Friend & Get ₹100 Off Your Next Purchase at Donk
Shop Now & Enjoy Free Shipping on Orders Over ₹500!

Terms of service

Effective Date: January 01, 2025
Website: www.donkcare.com
Business Name: UAGENTERPRISES
Contact Email: support@donkcare.com
Business Address: 1-2-366/c, Gaganmahal Road, Domalguda, Hyderabad, 500029

​Welcome to donkcare.com By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase or using any services. If you do not agree to these terms, you should discontinue the use of our website. ​

1. Definitions

  • "We," "Us," "Our" refers to UAGENTERPRISES, the operator of www.donkcare.com
  • "You," "User" refers to any individual accessing or using our website.
  • "Products" refers to the skincare and healthcare items sold on our website.

2. Eligibility

  • To use this website, you must be at least 18 years of age or have the consent of a legal guardian.
  • By using this website, you represent that you are legally capable of entering into binding agreements.  

3. Products and Services

  • We offer a range of skincare and healthcare products for various skin types.
  • All product descriptions, images, and prices are subject to change without notice.
  • We strive to ensure that the information on the website is accurate; however, we do not warrant that product descriptions or other content are error-free. 

4. Orders and Payments

a. Order Acceptance:

  • Placing an order on Donkcare.com constitutes an offer to purchase products.
  • We reserve the right to accept or decline your order for any reason, including stock availability, pricing errors, or suspected fraudulent activity.

b. Payment:

  • Payments must be made at the time of purchase using the payment methods available on the website.
  • All transactions are processed securely via third-party payment gateways.

c. Cancellation:

  • Orders may be canceled before shipment. Once shipped, orders cannot be canceled or refunded except as per our Refund Policy.  

5. Pricing and Taxes

  • All prices listed on the website are in INR (Indian Rupees) and include applicable taxes unless otherwise stated.
  • Shipping costs will be added to your order total during checkout.
  • We reserve the right to change prices at any time without notice.

6. Shipping and Delivery

  • We ship products within India and internationally, subject to shipping fees and regional availability.
  • Estimated delivery times are provided during checkout and may vary based on location.
  • We are not responsible for delays caused by courier partners, customs, or unforeseen circumstances.  

7. Returns, Refunds, and Exchanges

  • Returns and exchanges are accepted for defective or damaged products only, as per our Refund Policy.
  • Refund requests must be made within 7 days of receiving the product.
  • To initiate a return or refund, please contact us at support@donkcare.com  

8. Intellectual Property

  • All content on www.donkcare.com, including text, images, graphics, logos, and product descriptions, is the intellectual property of UAGENTERPRISES or its licensors.
  • You may not copy, reproduce, distribute, or exploit any content from this website without our prior written consent.  

9. User Accounts

  • You may create an account on Donkcare.com to make purchases and access additional features.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • We reserve the right to suspend or terminate accounts for misuse or violation of these terms.  

10. Limitation of Liability

        To the maximum extent permitted by law, UAGENTERPRISES shall not be liable for:

  • Any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
  • Any loss or damage resulting from unauthorized access to your account or payment information.  

11. Warranties and Disclaimers

  • We make no warranties, express or implied, regarding the suitability, effectiveness, or safety of our products.
  • Users are advised to perform a patch test before using any product to check for allergies or adverse reactions.
  • Consult a dermatologist or healthcare professional if you have specific skin conditions or concerns.  

12. Privacy Policy

  • Your use of this website is governed by our Privacy Policy, which outlines how we collect, store, and use your personal data.
  • By using our website, you consent to our data practices as described in the Privacy Policy.

13. Third-Party Links

  • The website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content, accuracy, or practices of these external sites.  

14. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of India, without regard to conflict of laws principles.
  • Any disputes arising from the use of this website or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, India.  

15. Amendments

  • We reserve the right to modify these Terms and Conditions at any time.
  • Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.  

16. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Thank you for choosing Donkcare.com. We are committed to providing you with quality products and a safe, secure shopping experience.

Home Search Cart Products About