Privacy policy

Effective Date: December 13, 2024
Website: www.donkcare.com
Business Name: UAGENTERPRISES
Contact Email: support@donkcare.com
Business Address: 1-2-366/c, Domalguda, Hyderabad, 500029​

Introduction

At UAGENTERPRISES, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website, donkcare.com. It also explains your rights under the General Data Protection Regulation (GDPR) and other applicable laws. By using our website, you consent to the practices described in this policy. ​

1. Data Collection

We collect the following categories of personal data:

a. Information You Provide Directly:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely via third-party payment processors)
• Login credentials if you create an account
• Feedback, reviews, and any other information you provide when contacting us.

 b. Automatically Collected Data:

​When you use our website, we may collect: ​

• IP address
• Browser type and version
• Device information (e.g., type, operating system)
• Date and time of your visit
• Pages viewed and time spent on the site
• Referring URLs 

c. Cookies and Tracking Technologies:​

We use cookies, beacons, and other technologies to improve website functionality, enhance user experience, and analyze traffic. For more details, please see our Cookie Policy [link if applicable].

 ​​2. How We Use Your Data​

We process your personal data for the following purposes:

• Order Fulfillment: To process payments, ship products, and send order updates.
• Customer Support: To respond to inquiries, resolve issues, and provide support.
• Personalization: To tailor website content and recommendations based on your preferences.
• Marketing: To send promotional emails and updates (with your consent).
• Website Improvement: To analyze usage data and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, and enforcement of legal rights.​

3. Legal Basis for Processing​

Under GDPR, we rely on the following legal bases for processing your data:

• Contractual Necessity: To process your orders and provide requested services.
• Consent: For email marketing, cookies, and other activities requiring explicit consent.
• Legitimate Interests: For improving services, fraud prevention, and customer support.
• Legal Obligation: To comply with tax, legal, and regulatory requirements.

4. Data Sharing

We do not sell or rent your personal data. However, we may share your data with trusted third parties for the following purposes: ​

a. Service Providers:

• Payment Processors: To securely process payments.
• Shipping Companies: To deliver your orders.
• Marketing Platforms: To send promotional emails and updates.
• Analytics Providers: To analyze website performance and user behavior.​

 b. Legal and Regulatory Authorities:

• To comply with legal obligations, court orders, or enforce our rights.

All third parties are contractually obligated to protect your data and use it only for the purposes specified by us.

​5. Data Storage and Retention

We store your personal data securely and retain it only for as long as necessary:

• Account Data: Retained until you request deletion.
• Order Data: Retained for 7 years to comply with legal obligations.
• Marketing Data: Retained until you unsubscribe or withdraw consent.

Data is stored on secure servers with restricted access to prevent unauthorized use.​

6. Data Security

We implement robust security measures to protect your data:

• SSL encryption for all transactions.
• Regular system updates and security audits.
• Restricted access to sensitive data, limited to authorized personnel only.
• Secure storage systems to prevent unauthorized access, breaches, or leaks.

Despite these measures, no system can guarantee complete security. We encourage you to protect your account credentials.​

7. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal requirements.
• Right to Restriction: Restrict the processing of your data under certain conditions.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing for direct marketing or other legitimate interests.
• Right to Withdraw Consent: Withdraw your consent for processing activities based on consent.

To exercise these rights, please contact us at support@donkcare.com We will respond within 30 days of receiving your request.

8. Cookies

Cookies are small text files stored on your device to improve website functionality. We use cookies to:

• Enhance user experience.
• Track website performance.
• Personalize content and advertisements.

You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy [link if applicable].  

9. International Data Transfers

As our services operate globally, your data may be transferred to and processed in countries outside your residence. We ensure adequate data protection measures are in place, in line with GDPR requirements.  

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us to have it removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Continued use of our website constitutes acceptance of the revised policy.​

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

• Email: support@donkcare.com
• Address: 1-2-366/c, Gaganmahal Road, Domalguda, Hyderabad, 500029

Thank you for trusting UAGENTERPRISES with your personal information. We are committed to protecting your privacy and ensuring a safe experience on donkcare.com.