Refund policy

Effective Date: December 13, 2024
Website: www.donkcare.com
Business Name: UAGENTERPRISES
Contact Email: support@donkcare.com
Business Address: 1-2-366/c, Gaganmahal road,  Domalguda, Hyderabad, 500029

​At UAGENTERPRISES, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refunds and Returns Policy outlines the conditions, process, and timeframes for returns and refunds to ensure a seamless experience for our customers.

 1. Eligibility for Returns

We accept returns under the following conditions:

• The product was purchased directly from www.donkcare.com
• The product is returned in its original, unopened, and unused condition with the original packaging intact.
• Returns must be initiated within 14 days of receiving the product.

 Non-Returnable Products

Certain products cannot be returned, including:

• Used or opened products due to hygiene and safety concerns.
• Products purchased on clearance, final sale, or during special promotional periods (unless defective).
• Gift cards or promotional items.

2. Return Process

To initiate a return:

1. Contact Us:
   Email us at support@donkcare.com with the following details:

1. • Your order number

   • Reason for the return

   • Photographs of the product (if applicable, e.g., damaged or defective items)

2. Return Authorization:
   Our customer support team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and instructions for shipping the product back.

3. Ship the Product:
   Pack the product securely and include the original invoice and Return Authorization Number (RAN). Ship the product to the address provided in the return instructions.

 3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• For defective, damaged, or incorrect items, we will provide a prepaid shipping label or reimburse the shipping cost.

 4. Refunds

Refunds will be processed under the following conditions:

a. Refund Eligibility

• The returned product must be inspected and approved by our team.
• Refunds will be issued only for the product price (excluding shipping fees paid during purchase).

b. Refund Process

• Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
• Refunds will be credited to the original payment method used at checkout.

 5. Exchanges

We do not offer direct exchanges. If you wish to replace a product, please initiate a return as per the process above and place a new order for the desired item.

 6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, we sincerely apologize for the inconvenience. Please follow these steps:

1. Notify Us: Contact us at support@donkcare.com within 48 hours of receiving the product.
2. Provide Evidence: Include photographs or videos showing the damage or defect.
3. Resolution Options: Based on the issue, we will offer a replacement, refund, or store credit.

 7. Cancellations

Orders can be canceled if the request is made before the product is shipped.

• To cancel an order, email us at support@donkcare.com with your order number.
• If the order has already shipped, cancellations are not possible, but you may initiate a return once you receive the product.

 8. Important Notes

• We recommend using a trackable shipping method for returns to ensure safe delivery.
• Refunds may take longer to appear on your statement due to bank processing times.
• We reserve the right to refuse returns or refunds that do not comply with this policy.

 9. Contact Information

For any questions or concerns regarding returns or refunds, please contact us:

• Email: support@donkcare.com
• Address: 1-2-366/C, Domalguda, Hyderabad, 500029

Thank you for shopping with Donk.co.in. We value your trust and aim to provide a smooth and transparent shopping experience. If you have any feedback, we’d love to hear from you!